FAQ

We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please feel free to contact us for more information.

Shipping Charges Vary as per your Location.It decided on case basis. Custom Orders over $ 500 enjoy free Shipping any where in USA.

Yes, we ship our jewelry by trusted carriers such as FedEx and USPS. All our shipments are fully insured.

WHEN YOU BUY SOMETHING FROM US EITHER BY WEBSITE OR BY CONTACTING US DIRECTLY YOU DO NOT PAY ANY TAXES AS YOUR PRODUCT IN INVOICED IN CAYMAN ISLANDS. SO NO TAXES OR DUTIES WHEN YOU BUY FROM US. ALSO ON MOST CUSTOMIZED PRODUCTS SHIPPING IS FREE

WE ARE MANUFACTURES AND WITH US YOU CAN CUSTOMIZE ANYTHING THAT YOU SEE OR LIKE.

IF YOU SEE ANY PRODUCT ON OUR WEBSITE OR ANY WHERE ELSE AND YOU WOULD LIKE THAT PIECE WITH SMALL CHANGES WE CAN EASILY CUSTOMIZE THAT EITHER IN STORE OR OVER EMAILS.

IF YOU ARE IN THE STORE AND HAVE A DESIGN IN MIND WE CAN SIT WITH YOU CAN WORK THE DESIGN OUT AND MAKE THINGS HAPPEN. SPECIAL ORDERS CAN TAKE ANY WHERE FROM 2 TO 6 WEEKS DEPENDING ON THE PRODUCT.

OUR PRODUCTS ARE EVERYCHANGING AND SOMETIMES FEW OUR OUR CUSTOM DESIGNED PIECES DONT EVEN MAKE IT TO THE WEBSITE. WE TRY TO KEEP THE BEST PRICE POSSIBLE ON THE WEBSITE. THE JOY OF BUYING IN STORE IS SOMETHING VERY DIFFERENT AND AT TIMES WE DO HAVE IN STORE SPECIAL PRICES THAT YOU CAN BENEFIT FROM

IF THE PRODUCT IS AVAILABLE AND YOU WANT IT RIGHT AWAY WE WILL SHIP IT FROM CAYMAN ISLANDS IN THIS CASE THERE MIGHT BE SHIPPING CHARGES INVOLVED. THE WAY WE SHIP IS TO HAVE THIS PRODUCT SHIPPED TO OUR OFFICE IN US AND THEN SHIP IT TO YOU FROM THERE. THIS WAY YOU DO NOT GET CHARGED ANY CUSTOM CHARGES. IF THE PRODUCT IS TO BE CUSTOMIZED AND YOU GIVE US THE TIME TO MAKE IT AND THEN SHIP TO YOU ON A LATER DATE WE DO NOT CHARGE SHIPPING ON THOSE PRODUCTS.

WE ARE FLEXIBLE AND WILL ALWAYS WORK WITH OUR CLIENTS TO SERVE YOU THE BEST POSSIBLE MANNER.

SHIPPING DIRECTLY CAN TAKE SOMETIMES CLOSE TO A WEEK.

ONCE YOU PUT SOMETING IN CART AND SUBMIT ALL YOU INFOMATIONS ON THE WEBSITE, WE WILL FIRST CALL YOU, CONFIRM THE AVAILABILTY OF THE PRODUCT, ITS CUSTOMIZATIONS IF ANY. DELIVERY DATE ETC WITH YOU AND ONLY THEN CHARGE YOUR CARD. WE MAKE MOST OF OUR PRODUCTS SO WE CAN CUSTOMIZE ANY PRODUCT IN A LOT OF DIFFERENT WAYS.

Rocky’s Diamonds offer a lifetime upgrade policy on all Diamonds and Precious Gems Jewelry. We encourage you to take full advantage of this Policy. Upgrades will be honored only if the purchase price is greater than twice the amount of the original purchase. Manager can make exceptions to this if required. The original piece must be in new condition, and must be accompanied by your original receipt.

Contact us at 1-860-400-0018 or email us sales@rockysdiamonds.com. Please Visit us at www.rockysdiamonds.com

WARRANTY, RETURN, REFUND, EXCHANGE POLICY

All Sales are Final the customer acknowledges that the product was received in good and new condition. No refund for Buyers Remorse. Original Sales Receipt is required at all times.

Exchanges or Repairs will be made in the case of damage due to a manufacturing defect; we estimate that if there is a manufacturing defect it would come to notice within 30 days of purchase. Any issues after 30 days of purchase will be deemed as normal wear and tear damages.

Silver and All Clearance Item carry a limited warranty of 30 days.

All Exchanges and Refunds have to be authorized by the Owner or Manager of the store.

Special Orders and Custom Designs Specially made for the clients cannot be exchanged or refunded as it was made specifically for the client.

Rocky’s Diamonds stands by the quality and craftsmanship of each product we sell. We will assist and work with every client when required and will provide service where it’s required and is deemed fair and humane. We agree to repair or exchange any items, which we deem to be damaged due to manufacturing defect. This warranty expressly excludes coverage of excessive wear and tear or any abuse, loss (including loss of stones) and theft. If a service is required beyond the warranty period we can always assist and there would be a nominal charge as per the issue.

Restocking Fee for any authorized refund or returns will be 20%. This receipt supersedes and nullifies any prior agreements, written or verbal made between you and any representative or employee of the Store.