Frequently Asked Questions About Jewelry and Services, Rocky's Diamond Gallery

No. We first call to confirm availability, customization, and delivery date. Only then is your card charged.

We offer a lifetime upgrade policy on diamond and gemstone jewelry if your new purchase is at least double the original price. Exceptions may be made by management.

All sales are final. Exchanges and repairs are allowed for manufacturing defects within 30 days. Clearance and silver items carry a 30-day limited warranty. Authorized refunds carry a 20% restocking fee.

Rocky's Diamond Gallery is conveniently located at 28 North Church Street in George Town, Grand Cayman, just minutes from the cruise port and popular shopping areas.

Yes. Grand Cayman is a duty-free destination, allowing visitors to purchase fine jewelry, diamonds, gemstones, and luxury watches without local import duties, making it a popular shopping destination for travelers.

Rocky's Diamond Gallery offers a beautiful selection of engagement rings in Grand Cayman, including classic, modern, and custom-designed styles. Visit our showroom in George Town to find the perfect ring for your special moment.

Rocky's Diamond Gallery offers a selection of men's diamond rings in a variety of styles, from classic and sophisticated to bold and modern. Visit our showroom in Grand Cayman to explore quality designs crafted for every taste and occasion.

Yes. Rocky's Diamond Gallery specializes in custom jewelry design in Grand Cayman. Whether you're creating an engagement ring, redesigning existing jewelry, or bringing a unique idea to life, our team can help craft a piece made just for you.

Yes. Rocky's Diamond Gallery is conveniently located in George Town, Grand Cayman, making it easy for cruise ship passengers to visit while exploring the island. We welcome visitors from around the world and offer a wide selection of fine jewelry, diamonds, and watches.

Rocky's Diamond Gallery offers professional ring resizing services to help ensure a comfortable and secure fit. Our experienced jewelers can resize many types of rings and will be happy to evaluate your piece and discuss the available options.

Yes. Rocky's Diamond Gallery offers WhatsApp shopping for customers who prefer to browse and shop remotely. Contact us on WhatsApp at (345) 323-8255 to explore our jewelry collections, ask questions, and receive personalized assistance from our team.

Yes. Rocky's Diamond Gallery offers a selection of jewelry inspired by the Cayman Islands, including unique designs that make meaningful souvenirs and gifts. These pieces are a beautiful way to celebrate your visit and take home a lasting memory of Grand Cayman.

Immediate shipping from the Cayman Islands may incur charges. If we ship via our U.S. office anywhere in the U.S. and customize first, shipping is usually free for customized orders above US$1500. Direct shipping can take up to a week.

Shipping Charges vary as per your location. Shipping directly from Cayman to anywhere outside Cayman depends on the destination. Orders over $1500 from Cayman enjoy free shipping anywhere in the USA.

No. We first call to confirm availability, customization, and delivery date. We DO not charge your Card Manually. We prefer receiving payments through Secure Payment Gateways. For that, we share with you a payment link with you to receive the payment.

We are manufacturers and can customize anything. Bring your design ideas to us in-store or by email. Special orders take 4–6 weeks, depending on the product.

When you purchase from Rocky's Diamond Gallery, your jewelry is invoiced in the Cayman Islands, where no local sales tax is applied. However, customers are responsible for complying with the customs regulations of their home country. Depending on your location, import duties, tariffs, taxes, or customs fees may apply upon entry into your country, including the United States.

We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please feel free to contact us for more information.